Once the support document opens just review the Solutions provided to ensure that no paper or debris is hidden within the paper path in your product. Hey for getting back to me regarding this issue.īecause you're also getting a Paper Jam error you may want to click here to access the proper Paper Jam troubleshooting steps. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.So, do I need a new printhead? A new printer?Īfter nearly 3 weeks of on & off struggle with this, any assistance you can offer will be greatly appreciated. That would make me think that the printhead is not a complete loss.ĭuring some attempts to clear the message and make printer work, I have been getting some random error messages asking to clear a paper jam or missing/undetected printhead, but those quickly go away on their own. I was able to get a report with all the color blocks, except for the black one. I have been able to print a Quality Report by commanding the printer from HP Print Utility on my PC. Unless I interrupt it (by pressing Cancel button), it takes me to the same error message. If I remove a cartridge, or even all cartridges + printhead, it invariably goes through 'preparation process' which includes alignment. If problem persists, contact HP.' After this power cycle, it gets me to the home screen, but if I try to print a Quality Report, or make a copy, all I get is the same error message again. I now continue getting the same message 'There is a problem with the printer or ink system. That shouldn't have been the root cause anyway because the previous black cartridge printed well for a few months before it suddenly stopped. None of the vents on any of the cartridges are clogged. When it suddenly stopped printing in black ink, and I got first couple Quality reports with blank black color block (that block would come out as an absolutely empty rectangle), I got a new black cartridge. I am familiar with this procedure and have been following it when installing (and re-installing) cartridges. If this helps, please mark the public post as an accepted solution so that it benefits several others. Refer to this HP document for further assistance:- Click here Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place. Make sure each ink cartridge is firmly in place in its slot.

Repeat these steps to inspect the vents on each ink cartridge.Make sure the color icon on the ink cartridge label matches the color icon on the slot. Press down on the ink cartridge until it snaps into place. With the nozzle and the contacts facing down, slide the ink cartridge into its slot.With a straight pin, gently remove excess adhesive from the vent.If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.If the ink cartridge still has the pull tab attached, pull to remove it.Examine the vent area on each ink cartridge, above the HP logo on the top of the ink cartridge.Press the tab on the front of the ink cartridge inward to release it, and then pull up on the ink cartridge to remove it from the slot.Wait until the carriage stops moving before you continue.Turn on the printer, if it is not already on.Follow these steps to make sure the ink cartridges are properly vented and seated correctly. If the vent on the top of the ink cartridge is clogged or obstructed, the ink cartridge might not work properly. Make sure the ink cartridges are properly vented and seated correctly I understand that you are unable to print in black, I am glad to assist you.

Hp photosmart 7525 ink system failure